
Instructional needs at different management levels. According to Lawrence S. Kleiman, the skills mentioned below are needed at different managerial levels.
First-Level Managers:
Basic supervision.
Motivation.
Career planning.
Performance feedback.
Middle-Level Managers: Designing and implementing effective group and intergroup work and information systems.
Defining and monitoring group-level performance indicators.
Diagnosing and resolving problems within and among work groups.
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